The podcast
144 videos
Complaints = data! Chicken dish getting comped? Bad sauce alert. Talk to your team, check product and loss. Fix repeated issues, level up your menu. #RestaurantTips #MenuDesign #CustomerFeedback #DataAnalysis
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Ever heard of secret shoppers? They’re undercover customers hired to evaluate businesses. Like a mystery diner but for everything from restaurants to retail. It used to be big business! #SecretShopper #MysteryShopping #BusinessTips #CustomerService
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Customer service training: It should always be extensive and constant. Practice makes perfect. Managers should make training ongoing for their employees. #CustomerService #EmployeeTraining #BusinessTips #ManagementSkills
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Complaints aren’t problems—they’re opportunities! Learn how to build a service culture that thrives on feedback. Make it easy for customers to complain and watch your business grow. Don’t hide the phone number! #ServiceCulture #CustomerService #BusinessTips #CustomerFeedback
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Master service recovery: apologize, show empathy, and offer tangible compensation. Turn complaints into opportunities to build customer loyalty and ensure guest satisfaction. #ServiceRecovery #CustomerService #GuestExperience #BusinessTips
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Booked a hotel? Don’t leave money on the table! Check prices one month and two weeks out. If the price drops, call the hotel—they have to honor the lower rate or you can just rebook! #TravelTips #HotelDeals #SavingsHacks #BudgetTravel
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What does fast service really mean? It’s about empowering employees to solve problems quickly and satisfactorily for every customer. Give them the power to make things right! #FastService #CustomerService #Empowerment #ServiceCulture
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Service recovery: When things go wrong, how do you fix it? Empathy and understanding are key. Learn 5 proven ways to turn a negative experience into a positive one. Customers will appreciate it! #ServiceRecovery #CustomerService #Empathy #BusinessTips
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Service recovery failing? Comp the dish. It’s symbolic atonement—turning intangible frustration into a tangible solution by removing the offending item. #ServiceRecovery #CustomerService #BusinessTips #CompTheDish
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Discover effective ways to gather customer feedback! From comment cards to social media, learn how to get valuable insights and improve your service directly from your customers. #CustomerFeedback #BusinessTips #SocialMedia #CustomerService
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Employees thrive on knowing they’re doing well. Simple positive feedback from a boss—”You’re doing a good job”—can significantly boost morale and productivity. Recognition matters! #EmployeeMotivation #PositiveFeedback #WorkplaceCulture #LeadershipSkills
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Happy customers come from speedy resolutions. Fast service equals greater loyalty. Empowerment of employees to resolve issues quickly is key to successful service recovery. #CustomerService #CustomerLoyalty #ServiceRecovery #EmployeeEmpowerment
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